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Shipping Information

Your complete satisfaction is our top priority for long-term business between us.

Our Guarantee

At Nike Factory Store, we stand behind our products 100%. That's why we give everything we sell a 14-day, 100% money-back, satisfaction guarantee in the unlikely event of materials or manufacturing defects.

 

Secure Payment

Our secure socket layer (SSL) software is the industry standard for security and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as it travels over the Internet.

 

Privacy Policy

We respect your privacy and are committed to protecting it. For more details, please see our Privacy Policy.

 

Return & Refund

All items can be sent back for a full refund within 14 days upon receipt in the unlikely event of materials or manufacturing defects. All returned items must be in new condition and original package. All returned packages must be insured. We'll process to refund your original payment method once we get the goods back .

 

In addition, we cannot give a full refund for non-quality problems such as:

"The product is not what I did imagine it to be." 
"I have changed my mind on this product." 
"I don't like this product after I received it for no reason."

If you request returning the purchased items for the reasons above, you need to send back to us the products within 14 days in new condition and original package (you will pay the shipping fees). When we receive the products sent back, we will give you a partial refund. We'll refund your original payment method.

 

Exchange Policy

If you are not satisfied with your goods in terms of color or size, you can return them for an exchange within 14 days upon receipt. Please note that we only accept exchanges for new and never used items in original package. All returned packages must be insured. Exchanges will be sent out within 2 days from the time the returns are received. Customer are always responsible for the shipping charges for exchanges.

 

Important Notice:

1. Before returning goods, please contact us first to discuss the issues you are having.
2. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.